How App Rejection Fix Works

The process, step by step

1. You share the problem

A rejection notice, a removal or suspension message, a Play Console or App Store Connect error that blocks a release, or a description of an app that has not been submitted yet. Paste the text or attach a screenshot or PDF — you do not have to type anything out. We ask for the platform, the app’s technology stack and a short history, because the same wording means different things for a first submission and for a repeat rejection. You get a reference number immediately.

There is one form for all of this: the free review form. Pre-submission reviews, rejection reviews and blocked-update reviews are the same free review, not three products.

2. An engineer reviews it

A person on our technical team reads the notice and whatever you attached — not an autoresponder and not a template. The first job is to map the wording to the actual policy, guideline or technical requirement it comes from, and to separate what the message says from what it implies. Where the cause could be technical, we work out what would have to be checked in the app, the backend, the SDKs, the store configuration or the declarations.

The sample diagnoses show this step in detail on five worked examples.

3. You get the assessment

In plain English: the likely cause, what we would verify, whether a change is probably required, and one recommendation — fix, reply to the reviewer, resubmit, or appeal — with the evidence each path needs. If the honest answer is that the reviewer is right and the app has to change, we say that. If the honest answer is that nothing we do will reverse the decision, we say that too, and you have not paid us anything to hear it.

4. If implementation is needed, it is scoped and quoted

Only when code, configuration, privacy declarations, purchase flows, reviewer access or store settings actually have to change. You get a written scope — what will be changed, what will be tested, on which devices, and what is explicitly out of scope — and a price, before any development starts. Nothing is charged for the diagnosis that led to it, and you are free to take the assessment and do the work yourself or with your own team.

Work is quoted per case rather than from a price list, because a metadata correction, a Data safety realignment and a rebuilt subscription flow are very different amounts of engineering. See what it costs for how that is decided.

5. We prepare the app for the next submission

Implementation ends with the things that decide whether the next attempt goes better: testing on real devices with release builds, a resubmission checklist, review notes or reviewer instructions where they help, and — where a reply or appeal is genuinely warranted — an accurate description of what changed. Then you submit, or we submit on your behalf if you have given us that access under the engagement.

What we need from you — and what we never ask for

For the initial review: the exact notice, screenshots if you have them, and a description of the app and its stack. No source code, no store account access and no payment.

For implementation, we agree the access in writing, and it is normally repository access and a test build. We will never ask you — by email, through this website, or in any other way — for:

• passwords or account recovery codes
• two-factor authentication codes
• app signing keys or keystore passwords
• API secrets, service-account keys or certificate private keys
• payment card or banking details

If a message claiming to be from us ever asks for one of those, it is not from us. Our tools are built the same way: the update readiness checker refuses input that contains a private key rather than analysing it, and the Rejection Decoder never sends what you paste to any third party.

What we will not do

• Promise you that a submission will be approved, an account reinstated, production access granted or an appeal upheld — or quote a success percentage.
• Fabricate testing evidence, tester feedback, reviews, ratings or documents.
• Hide functionality from reviewers, build reviewer-detection logic, or ship one behaviour for review and another for users.
• Create replacement developer accounts to evade an enforcement decision.
• Complete identity or developer verification on your behalf, or handle your identity documents.
• Claim any affiliation with, endorsement by or special access to Google or Apple. There is none.

Each of those turns a fixable problem into a terminated account. They are also, in our experience, the things the cheaper services are selling.

Who does the work

App Rejection Fix is operated by Keshav Infotech, a software development firm in Rajkot, India, established in 2008 with a 70+ in-house team across Android, iOS, Flutter, React Native, Unity, web and backend development, QA and UI/UX. Rejection causes cut across all of those, which is why the diagnosis and the fix come from the same team rather than being handed to someone else.

You can check us in public: LinkedIn, YouTube, Instagram . More about the company and the method is on the about page.

Frequently asked questions